Essentially Hops is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at shop [at] essentiallyhops [dot] co [dot] uk.
Our Contact details:
Chalkpit Farm Adisham Road Bekesbourne Canterbury, Kent CT4 5EU United Kingdom
Phone: 01227 830666
Email: shop [at] essentiallyhops [dot] co [dot] uk
VAT Number 572 1799 15 Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We do not charge for any item until it is ready to ship. Any special offers or deductions will be made after checkout and we will confirm the details by email before payment is made. You may send your credit card information via our secure site, telephone (01227 830666 or 01227 830964), fax 01227 830964 or snail mail. We don't recommend emailing credit card details over the Internet.Shipping And Handling
Our online shop automatically calculates the delivery charges to many UK destinations. We choose the most cost effiective way to send your order - smaller items are sent by Royal Mail but cannot be tracked.
If you require a track and trace facility, please advise us as you place your order.
We do not deliver fresh items overseas. But do ring for advice, we will do all we can to help.Delivery Schedule
We aim process and despatch your order within 2 working days unless the item is seasonally available.
We select the best delivery option and you should expect your order within 7 working days. If your order is urgent, please ring 01227 830666.
Items that have to be made to order, e.g.flower arrangements, may take longer to despatch.
If there are any delays, we will contact you by email.Back Orders
If your item is not in stock, we will inform you by email.Tax Charges
For orders made from the UK or the European Union, 20% VAT is included in the cost of your item. Credit Card Security
We use a Payment Service Provider for all our online orders. No credit card information is retained by ourselves.
You can be assured of all efforts to maintain security - this is demonstrated by the "golden padlock"Guarantee
We guarantee your satisfaction. Any comments you have, please do pass on to us as without your input we may not realise where we can improve our service.Reaching Us
Essentially Hops do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Returns Policy
If you are unhappy with our products in any way, please do let us know.
Complaints should be made within 14 days of despatch date.
If your order is damaged, please email photographic evidence immediately following delivery and shop [at] essentiallyhops [dot] co [dot] uk
Customer satisfaction is very important to us and we shall do all we can to resolve issues promptly and efficiently.
We do offer a complete refund or replacement policy of any items returned in a good condition.
We do not operate a free returns policy. We can arrange collection of your order for a small fee.
Should you need to discuss with us please telephone 01227 830666 or shop [at] essentiallyhops [dot] co [dot] ukRemittance Terms
If you prefer not the submit your details over the internet we are happy to take your order by fax or telephone 01227 830666
All payment must be cleared before despatch is made.